Payment and Delivery
Payment We have several payment options available to you.
You can pay by credit or debit card via our online payment gateway 'Worldpay'.
Alternatively you can pay on line with PayPal. PayPal is secure and easy to use and you do NOT need a PayPal account. You can choose to pay via your own PayPal account or select the option to pay WITHOUT a PayPal account with a debit or credit card. Simply follow the instructions on screen.
If you prefer you can also pay over the telephone, please complete your order and then call us on the number provided with your credit or debit card details and your order number to hand. Alternatively we will call you on a telephone number provided by you at the time of ordering.
Delivery within the UK is charged at £3.50 but is free of charge when you spend £30 or over.
We use Royal Mail Recorded delivery for all orders, please contact us for a tracking number should you require it.
We may use standard Royal mail services for promotions, offers or competition prizes.
Most orders will be dispatched within 48 hours of office hours (Monday to Friday) If at certain times dispatch time is expected to be any longer, you will be notified by email.
Please contact us for a quote if you wish to purchase from outside of the UK
In line with the consumer contracts regulations 2013, you have the right to cancel your order and return your item to us within 14 calendar days, which starts from the day after you have received your items. Your right to a refund for your purchases will expire after these 14 calendar days.
If you would like to return your item to us please get in touch by email on firstname.lastname@example.org or by telephone on 07886351826. You can notify us by simply replying to your order confirmation email.
We kindly ask that your return your items to us as soon as possible and, in accordance with the current consumer contracts regulations, no later than 14 days from the date on which you cancelled your order.
If you return your order to us, we will refund all costs received from us, including the cost of delivery. You will bear the direct costs of posting the goods back to us. If you return only part of your order then we will refund proportional postage costs.
All returns will be quality checked. We may make a deduction from your reimbursement for loss in value of any goods supplied if the loss is a result of unnecessary handling, wear or damage by you. You will also lose your right to cancel if you unseal goods that are not suitable for returns owing to health protection or hygiene reasons, earrings are our most usual example of this.
Refunds will be issued within 14 days of receiving the goods and we will send you an email to confirm that the refund has taken place. We will make the refund using the same means of payment as you used for the initial transaction
In the unlikely event that you feel that the item you have received is faulty; please send the item back to us using the returns procedure above. If we agree the item is faulty, we will provide you with a refund or exchange and a refund for all postage costs
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