Returns Policy

In line with the consumer contracts regulations 2013, you have the right to cancel your order and return your item to us within 14 calendar days, which starts from the day after you have received your items. Your right to a refund for your purchases will expire after these 14 calendar days.

If you would like to return your item to us please get in touch by email on info@bisouxjewellery.co.uk or by telephone on 07886351826. You can notify us by simply replying to your order confirmation email.

We kindly ask that your return your items to us as soon as possible and, in accordance with the current consumer contracts regulations, no later than 14 days from the date on which you cancelled your order.

If you return your order to us, we will refund all costs received from us, including the cost of delivery. You will bear the direct costs of posting the goods back to us. If you return only part of your order then we will refund proportional postage costs.

All returns will be quality checked. We may make a deduction from your reimbursement for loss in value of any goods supplied if the loss is a result of unnecessary handling, wear or damage by you. You will also lose your right to cancel if you unseal goods that are not suitable for returns owing to health protection or hygiene reasons, earrings are our most usual example of this.

Refunds will be issued within 14 days of receiving the goods and we will send you an email to confirm that the refund has taken place. We will make the refund using the same means of payment as you used for the initial transaction

In the unlikely event that you feel that the item you have received is faulty; please send the item back to us using the returns procedure above. If we agree the item is faulty, we will provide you with a refund or exchange and a refund for all postage costs